rizwaxxx
19/11/2025
why are the Ac vents above the seats not have any option to close it ...what if I don't want cold air blasting at my face all throughout the journey ...the air was so cold I was literally shivering the whole night inspite of the bedsheets and blanket provided ...please give a option to close the vent just above the seats in Side Upper seats
umeshxxx
08/06/2025
duranto Mumbai Howarah is excelent train. kindly inform govt to make it punctual, regular. Change its timing. It should reach Bilaspur at 6 pm and reach to Mumbai by 9 am. Change the old coaches. we pay high. but coach conditions are very bad,
Train is excelent. increase its frequency.
kdujjxxx
01/06/2025
ट्रेन समय पर नहीं चलती रायगढ़ जैसे सुनसान इलाके में भी छोटे-छोटे स्टेशन पर रूकती है खाना भी अच्छा नहीं है चपाती खट्टी थी पुराने आते की बनाकर के दी गई थी मैक्सिमम पैसेंजर द्वारा शिकायत की गई फोन नंबर पर सूचना देने पर खाना बदल करके देंगे ऐसा बस आश्वासन दिया गया हमने लेने से मना किया
shashxxx
17/07/2024
Very bad not good if you not pay tips they are playing with AC. They are washing spoons in common wash basin. Service trays dumping below the seats. and than bunching them with each other's. all ground dust sticked on every tray surface area and than they are serving foods in same trays.
royprxxx
16/05/2024
Coaches are all old type no maintenance, food quality is very bad and variety also very poor.
Toilet also not being cleaned regularly.
No monitoring and lastly none us bothered about timing .The train is late by almost 12 hours.
Money should be refunded with all rectification
pritixxx
16/05/2024
very bad experience i have with Duronto no punctuality time infact we have a train in 5.45 at howrah station but I need to wait for a 6hrs at station only with my 60yrs old mom and she is not well and the food is also not good taste is so bad chapati es r to hard to eat
sidhaxxx
16/03/2023
this was my first ride with train 12262 i really want to share the feedback that the food quality is very very very much bad the food is not eatable and even the pentry person he so much deaf i asked for water after asking for atleast 10 times still he ignor the request its my humble request please do the needful and train is 6 and half hour late the experience is very hard to discuss
rjdutxxx
05/01/2023
Train is late by more than 12hrs not seeing any efforts by railway authority to make up the late of this long rout train. Food quality served is very very poor. Food quality is deteriorating day by day according to my past experience s journey by Duronto Express.
sunnyxxx
18/11/2022
The particular coach we were allotted, was from another low quality train. The service was horrendous. The toilets were worse than free govt public urinals, always stinking, broken & shattered everywhere. The worst traveling experience ever. We feel cheated & duped against that high ticket price of approx Rs. 3800 per head for that poor a service.
amitpxxx
05/01/2020
Very bad experience, i suggest no one to travel in this train. Pantry people are worst, they charged ₹400 for food + ₹100 ( at end ) + ₹15 each water bottle . I am attaching the photos on the cleanliness, which i have seen for a whole night till 11 AM morning
ttsanxxx
07/09/2019
Waiters coming asking for tips, different Waiters different tips,just disgusting,very bad,. salary must increase of them,so they will not asking for tips,Fare is high ,very difficulty to gives tips,not one person,many are coming asking tips.its shud stop immidiate.
jrmohxxx
21/11/2017
Cleanliness of the compartment was good. But the toilets did not appear to be cleaned periodically.
Food loaded at Bilaspur was inferior relative to the food at other stations.
I travelled by 12261 on 15th Nov to Tatanagar. My experience as above holds good for both legs of my journey.
There is lot of scope for improvement even taking into account several challenges railways face.